Privacy Policy


In compliance with the European General Data Protection Regulation no. 679 of 2016 (hereinafter the “GDPR”), KNOWLATIVE s.l. (hereafter referred to as Knowlative or Holder) intends to provide you with some information on the collection and use of your personal data on our Platform. The processing of your personal data (hereinafter “Data”) is based on principles of correctness, lawfulness and transparency as well as the protection of your privacy and your rights and in accordance with the provisions of GDPR.


1. Data Categories

The personal data collected on this website and any other information that may be associated with it, directly or indirectly, include:

Personal Data

Surname, Name, age, gender, email address, residence or domicile data, telephone number, VAT Number. Only email address is mandatory to activate Knowlative account.

Telematics access data

IP address of the connection origin, system log, browser’s version.

Payment Data

Credit Card number, expiration date and any other information required to activate the credit card.

Processing of special categories of personal data (article 9)

We do not require the interested party to provide the data specified in art. 9 GDPR, or “personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership and treat genetic data, biometric data, which should uniquely identify an individual, data concerning health or sex life or sexual orientation of the person.” If the person concerned to publish data relating to these areas on the Social section of the platform, he does it voluntarily and at its discretion.


2. Purpose of the treatment (Art. 13, paragraph 1 GDPR)

The data serves the Holder to follow up the registry enrollment request and to allow the user to access the platform and to pay the subscription fee, to provide assistance through the section of the platform support, to fulfill legal obligations in the activity carried on and for the redistribution of credit through automated procedures. By refusing to provide data during the registration procedure you will not be able to register on the website.

In any case the Holder doesn’t sell the personal data to third parties or use them for undeclared purposes.

The personal data you provide are collected and managed by means of electronic or automated tools and for the following purposes:


Setting up an account for the services provided by Knowlative and technical management;


Enable browsing on the different sections of the website and manage other aspects of browsing on the website (see also “Cookies” section below);

Technical support

Set up of data archive and backup;
complaint handling and / or messages to the support service and delivery of the same support;

Legal and contractual obbligations

Management of mandatory, contractual and fiscal relationships between you and Knowlative;

Newsletter and the promotional activities (recital 47 GDPR)

Given your approval, subscription to the newsletter service in order to send you information, news and updates on the services and offers of Knowlative, such as notifications on educational material or regular updates about ongoing activities.

Fraud prevention (recital 47 and recital 22 GDPR)

The personal data of the person concerned, excluding those particular (Art 9 GDPR) or judicial (Article 10 GDPR), will be processed to allow monitoring and prevention of fraudulent payments. Through the use of software and external services Knowlative performs an audit in an automated manner and in any event prior to the payment transaction. Failure to pass the audit will prevent the transaction from ending positively and the person is not allowed to access the platform anymore. In this case, the interested party is entitled to contact the Support service who may request additional data, such as identity documents or documents proving the address of residence of the recipient, in order to unblock the subscription.

As part of the anti-fraud controls carried out by the Holder, it is possible that certain behaviors, considered suspicious, are going to lead to the block of the user’s account. To proceed with the unblocking of the account, the Data Controller may request additional data in addition to those of registration (such as identity documents or others documents) to proceed with the rehabilitation of the account. Personal data collected for fraud purposes only will be deleted after 60 days from the time of verification.


3. Communication to third parties and categories of recipients (art. 13, paragraph 1 GDPR)

Your data will not be disclosed or sold to third parties.

In legal terms, the processing of data for the purposes listed refers to article 6 of GDPR and is therefore considered a requirement for the execution of a contract of which you are part.

Your personal data may be disclosed only to persons specifically appointed for processing the data or to Knowlative’s technological partners:

  • for technical and / or maintenance purposes of the informatic systems (Management IT System, Management of TAX and Compliance with legal obligations);
  • for those activities necessary for the services provided by the Holder (like the management of payments and refunds related to the purchase procedure);
  • to meet specific statutory obligations;
  • for Compliance with legal obligations; lists and records kept by public authorities or similar bodies (lawyers, consultants, public administrations, insurances, etc.) on the basis of specific regulations, in relation to contractual performance.


4. How to treat personal data, where and for how long they are kept (Art. 32 Art.13 GDPR)

The Holder takes appropriate security measures in order to preserve the confidentiality, integrity and availability of personal data of third parties and requires similar security measures from suppliers. Personal data will be stored until they are needed for the purposes for which it was collected.

It’s right to declare the will to remove all personal data, in which case the data will be stored only for the fulfillment of legal obligations related (eg tax) that persist even after the termination of the contract (Art. 2220 cc). The Holder will retain only data necessary to pursuit this specific purpose.


5. Personal Rights (Art. 15-20 GDPR)

The person has the right to obtain from the Holder:

  • confirmation as to whether or not there are current proceedings of his personal data and, if so, to know: 1. the purpose of treatment; 2. the categories of personal data; 3. the recipients or categories of recipients to whom the personal data have been disclosed; 4. when possible, the period of retention of personal data or, if not possible, the criteria used to determine that period; 5. the subject’s right to request, control, correct or delete personal data.
  • the right to obtain a copy of the personal data processed, if that law does not affect rights and freedoms of others; b) the right to obtain from the data controller the rectification of inaccurate personal data concerning him; c) the right to obtain from the data controller the erasure of personal data relating to him, provided that (art. 17) they are no longer needed for the purposes of processing and provided that they fulfill the conditions laid down by law; d) the right to obtain from the data controller the limitation of treatment, in case studies provided by art. 18 of GDPR.
  • the right to receive in a structured format, automatic personal data concerning him and the right device-shared and readable use to transmit these data to another data controller unimpeded by the data controller which has provided them, in cases contemplated in art. 20 of GDPR.


6. Holder of the treatment.

The owner of the data treatment is Knowlative, with registered office:

Calle Boston, Edf. Margarita, 2 3

38650 – Arona

Santa Cruz de Tenerife – Spain

NIF/CIF: B76747948

You may refer to Knowlative (through the email: to assert the rights provided for in the articles 15, 16, 17, 18, 20, 21, 78 of the GDPR.

The exercise of the rights mentioned above is subject to the limits, rules and procedures set forth in the aforementioned Regulation which the party concerned must be informed of and implement. Moreover, in accordance with the provisions of article 12 paragraph 3, the Data Holder will provide the data subject with information concerning the action taken without undue delay and, however, no later than one month after receiving the request. This deadline may be extended by two months if necessary, taking into account the complexity and the number of requests. The Data Holder informs the party concerned of such extension and of the reasons for the delay, within one month after receiving the request.

For Any question and for use your Rights, don’t hesitate to contact us through the following email:




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What is a cookie?

A cookie is a small piece of text that websites send to the browser and is stored on the user’s terminal, which may be a personal computer, a mobile phone, a tablet, etc. These files allow the website to remember information about your visit, such as language and preferred options, which can make your next visit easier and make the site more useful for you. Cookies play a very important role in improving user experiences on the web.


How are cookies used?

By browsing this website you are accepting that we can install cookies on your machine and let us know the following information:


Statistical information on the user’s use of the web.

The user ‘login’ which keeps the session active on the web. The preferred format of web access from mobile devices. Latest searches over web services and data customisation services. Information about the ads that are displayed to the user. Information from surveys that the user has participated in.
Data connection to social networks for users, accessing your Facebook or Twitter.


Types of cookies used

This website uses both temporary session cookies and persistent cookies. Session cookies store information only while the user accesses the Web and persistent cookies stored in the terminal data to be accessed and used in more than one session.

Technical cookies: these allow the user to navigate through the website or application and use the various options or services there. For example, with traffic control and data communication, to identify the session, access restricted Web parts, remember the elements of an order, make the request for registration or participation in an event, use the security features during navigation, and store content for broadcast video or sound.

Cookies customisation: these allow users to access the service with some predefined general features in your terminal, or user defined settings. For example, the language, the type of browser through which you access the service, the design of selected content, geolocation terminal and place where you can access the service.

Advertising cookies: these allow the effective management of advertising spaces which are included in the Web page or application from which the service is provided. They allow the adaptation of advertising for it to be relevant to the user and to avoid showing ads that the user has already seen.

Statistical analysis cookies: these allow the monitoring and analysis of user behavior on websites. The information gathered through such cookies is used in measuring the activity of web, application or platform sites and the profiling of user navigation of these sites, in order to make improvements to the service and functionality for users.

Third Party Cookies: On some web pages you can install third-party cookies allow you to manage and improve the services offered. For example, the statistical services of Google Analytics.


How to manage cookies in the browser?

The user has the option to allow, block or delete cookies installed on your computer by setting your browser options installed on your terminal:

To set the permissions associated with cookies on Google Chrome Browser:
• Click the menu in the toolbar.
• Select Configuration.
• Click Show advanced options.
• In the “Privacy” section click the Content Settings button.
• In the section “Cookies” there are configurable options.

To set the permissions related to cookies in Mozilla Firefox Browser:
• At the top of the Firefox window click the Tools menu.
• Select Options.
• Select the Privacy panel.
• You can choose ‘use custom settings’ to configure.

To set the permissions related to browser cookies in Internet Explorer 9
• At the top of the Internet Explorer window click on the Tools menu.
• Select the Security tab and use the Delete Browsing History to delete • cookies. Enable Cookies check box, and then click Delete.
• Select the Security tab, and use the settings to move the slider to the top to block all cookies or totally down to allow all cookies. After that, click OK.
• If you block the use of cookies on your browser it may disrupt some services or functionality of the website may be reduced.

Some browsers can be configured to manage specific cookie rules for different websites, which provides more precise control over privacy. This means you can disable cookies for all sites except those in which you trust.

By browsing the site you agree that it will use cookies as indicated in the following information. Privacy and Cookies Policy

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